We Care About You!

• Customer Interaction Accountability – Recording call and in-person interactions for accuracy and accountability.
• Secure Payments – All credit card transactions are protected and encrypted.
• Customer Portal – Password-protected customer portal for managing payments and viewing invoices.
• Customer Safety – Receive notifications and alerts when a technician is dispatched, including a photo of the technician, so you always know who will be arriving at your home.

Industry Leading Enhanced Safety, Security & Transparency

At Richard’s Plumbing & Electric, we’re proud to be an industry leader, continually introducing innovative safety and security measures to protect both our customers and our team members. These advancements are setting a new standard for professionalism, transparency, and customer confidence.

As always, for your safety and transparency, you will receive notifications and alerts when a technician is dispatched — including a photo of the technician — so you always know who will be arriving at your home.

All phone calls and in-person appointments may be recorded for quality, training, and accountability purposes. This ensures clarity in every interaction and helps prevent confusion or misinformation, while maintaining the high level of service and professionalism our customers have come to expect.

Feel safe and secure knowing all your credit card transactions are protected and encrypted, with tap-to-pay coming soon!

Most customers view these updates as a positive step toward greater transparency, helping ensure that every interaction is handled with care, accuracy, and integrity. By enhancing communication and training, we continue to build trust, loyalty, and long-term relationships — the very foundation on which Richard’s Plumbing & Electric was built.

As always, our pledge is to do what is right and best for our customers. We remain committed to upholding these values as we continue to raise the standard for excellence in our industry.

Family owned, locally grown, community known. Here at Richard’s Plumbing & Electric, that's the way it's been since 1980.

Consider Richard’s, where we keep it flowing and glowing.