The Richard's Home Services Residential AC Maintenance Plan is a preventive maintenance and inspection program for qualifying residential HVAC equipment. It is not an insurance policy, equipment warranty, or guarantee against breakdown or failure.
Plan Term
The plan is valid for twelve (12) months from the date of enrollment and includes two scheduled seasonal maintenance and inspection visits for one qualifying residential central HVAC system. The AC Maintenance Plan does not automatically renew unless authorized by the customer.
Covered Equipment
The base plan covers one qualifying residential central HVAC system. Additional qualifying central HVAC systems may be added for $149.95 per system, per year. Mini-split maintenance is $149.95 per accessible indoor head and includes routine maintenance and cleaning of the applicable indoor head along with inspection of the associated outdoor equipment.
Included Maintenance
Scheduled maintenance includes inspection and routine maintenance of applicable accessible components, including thermostat operation, air filter condition, electrical connections, voltage and motor amperage, capacitors and starting components, blower operation and airflow, accessible coils, temperature differential, condenser condition, condensate drain components, heating and cooling operation, applicable controls, refrigerant operating conditions, and overall visible equipment condition. Customer-supplied replacement filters may be installed upon request when reasonably accessible during the scheduled maintenance visit.
Condensate Drain Line
When applicable, scheduled maintenance includes inspection of the accessible condensate drain pan and clearing of the accessible condensate drain line. Drain-line clearing is provided as a routine maintenance service only and does not include repair or replacement of damaged, collapsed, improperly installed, concealed, or otherwise defective drain piping.
Not Included
Unless specifically stated otherwise, the plan does not include:
- Repairs or replacement parts
- Refrigerant
- Replacement air filters
- Refrigerant leak detection or leak repair
- Major or specialty coil cleaning
- Deep cleaning
- Blower-wheel removal
- Duct cleaning or duct repair
- Mold or microbial testing, treatment, or remediation
- Equipment modifications or replacement
- Corrective services
- After-hours or emergency service
- Special-access equipment or related charges
Additional services will be quoted separately.
Repairs & Additional Work
If a technician identifies a condition requiring repair, replacement, additional cleaning, diagnostic service, refrigerant, or other corrective work, Richard's Home Services will explain the findings and provide pricing. No additional repair or replacement work will be performed without customer authorization.
Equipment Condition
Inspections are limited to reasonably accessible components and represent observable conditions at the time of service. Richard's Home Services does not guarantee that an inspection will identify every existing or developing condition or prevent future equipment failure. Pre-existing conditions, improper installation, manufacturer defects, concealed damage, deterioration, and code deficiencies are not the responsibility of Richard's Home Services under this maintenance plan.
Customer Responsibilities
The customer is responsible for providing safe and reasonable access to covered equipment, maintaining active electrical and utility service, securing pets before technician arrival, and notifying Richard's Home Services of known hazards or unsafe conditions. Service may be postponed or declined when safe access cannot be provided.
Pro Maintenance Membership
This promotional Residential AC Maintenance Plan includes one Richard's Home Services Pro Maintenance Membership. Existing Pro Maintenance Members will receive a one-year extension of their current membership instead of receiving a duplicate membership. Included Pro Maintenance Membership benefits are:
- Preferred scheduling
- Annual plumbing inspection
- Annual electrical inspection
- 10% savings on qualifying plumbing, electrical, and backflow services
- Maximum member discount of $500 per job
- 18-month repair warranty on qualifying parts and labor
Pro Maintenance Membership benefits, discounts, warranties, exclusions, and limitations are governed by the separate Pro Maintenance Membership Agreement. Membership benefits apply during the active membership term and are subject to the exclusions and limitations contained in these Terms & Conditions.
Membership Discount Limitations
The 10% Pro Maintenance Membership discount applies to qualifying plumbing, electrical, and backflow services. The maximum membership discount is $500 per job. Membership discounts do not apply to the AC Maintenance Plan fee itself and may not be combined or stacked with other discounts, promotions, or special pricing unless specifically authorized by Richard's Home Services.
18-Month Repair Warranty
The included Pro Maintenance Membership provides an 18-month repair warranty on qualifying parts and labor supplied and installed by Richard's Home Services. The repair warranty does not cover maintenance-plan services, customer-supplied materials, drain stoppages, quoted projects, manufacturer failures, damage caused by outside conditions, or work performed by others.
Access & Safety
The customer must provide reasonable and safe access to covered HVAC equipment. If equipment cannot be safely accessed, the technician may postpone or decline the applicable portion of the service until safe access is provided. Specialized access equipment or additional labor required to access equipment is not included unless specifically authorized.
Hazardous Materials
Richard's Home Services does not provide identification, testing, removal, treatment, or remediation of mold, asbestos, lead, biological contaminants, or other hazardous materials under this plan. Service may be suspended if potentially hazardous conditions are encountered.
Payment & Acceptance
Payment for and enrollment in the Richard's Home Services Residential AC Maintenance Plan constitutes the customer's acknowledgment and acceptance of the plan benefits, pricing, scope of service, exclusions, and these Terms & Conditions. Additional systems, mini-split maintenance, repairs, replacement parts, refrigerant, materials, equipment, or other services authorized by the customer will be charged separately as applicable.
Changes to Equipment or Plan
Changes to the property, covered equipment, equipment quantity, accessibility, or scope of service may require an adjustment to the plan or additional charges. Replacement or newly added HVAC equipment is not automatically included in the plan unless approved by Richard's Home Services.
No Guarantee Against Failure
The Residential AC Maintenance Plan is a scheduled preventive maintenance and inspection program. It is not an insurance policy, equipment warranty, extended equipment warranty, emergency-service agreement, or guarantee against HVAC equipment failure. Richard's Home Services does not guarantee that scheduled maintenance will prevent future equipment breakdown, failure, or interruption of heating or cooling operation.