Payment for and enrollment in a Richard's Home Services Generac Maintenance Plan constitutes the customer's acceptance of these Terms & Conditions.
Coverage
One plan covers one residential Generac air-cooled standby generator, 10–28 kW, located within the Richard's Home Services Florida service area. Additional generators located at the same property require a separate maintenance plan. Plans are billed annually and are valid for twelve (12) months from the date of enrollment.
Plan Services
Services provided are based on the specific maintenance plan selected by the customer. Included services may consist of annual or bi-annual system inspections, full generator service, battery load testing, simulated power outage testing, Mobile Link enrollment and monitoring, proactive alert response, enclosure washing or waxing, and generator repair discounts as identified in the selected plan. Services not specifically identified as included in the selected plan are additional.
Condition at Enrollment
Covered generators must be in safe and operable condition when the maintenance plan begins. Pre-existing faults, deficiencies, damage, or repair needs identified during the initial visit are not included in the maintenance plan and will be quoted separately.
Scheduling
Scheduled maintenance is performed during normal Richard's Home Services business hours, Monday through Friday, by appointment. Service dates and appointment times are subject to technician availability, weather, customer access, equipment accessibility, and other conditions outside the reasonable control of Richard's Home Services. Unused scheduled maintenance visits do not carry over beyond the active 12-month plan term.
Simulated Power Outage Test
When included in the selected plan, a simulated power outage test may be performed upon request during a scheduled maintenance visit. The simulated test evaluates generator response under controlled conditions and does not guarantee future generator operation during an actual utility outage.
Full Generator Service
When included, full generator service includes the applicable oil, oil filter, air filter, spark plugs, fluids, and routine service items identified in the selected plan. Additional repairs or replacement components identified during service are not included unless specifically stated.
Battery Testing & Replacement
Battery load testing is included as indicated in the selected maintenance plan. Battery replacement is not included in the annual plan price. When battery replacement is required, the applicable installed member price shown for the selected plan will apply.
Mobile Link Enrollment & Monitoring
Mobile Link enrollment and monitoring are included only with maintenance plans specifically identifying the service as included. Mobile Link requires a compatible generator and an active customer-supplied Wi-Fi or cellular connection. Richard's Home Services is not responsible for interruptions caused by internet, cellular, network, equipment, manufacturer platform, or third-party service failures.
Alert Monitoring
When included, Mobile Link alerts are monitored during normal Richard's Home Services business hours, Monday through Friday. If an alert occurs outside normal business hours, Richard's Home Services will contact the customer within 36 business hours. Alert monitoring is not a 24/7 emergency dispatch, emergency response, security, or life-safety service. Monitoring depends on the generator maintaining an active and functioning network connection.
Generator Parts & Labor Discount
When included with the selected plan, the stated generator parts and labor discount applies to qualifying generator repair work performed outside scheduled maintenance. The discount does not apply to the maintenance plan price itself. Discounts cannot be combined or stacked with other discounts, promotions, or special pricing unless specifically authorized by Richard's Home Services.
Pro Maintenance Membership
When included with the selected generator maintenance plan, the customer receives a one-year Richard's Home Services Pro Maintenance Membership at no additional charge. Included Pro Maintenance Membership benefits are:
- Preferred scheduling
- Annual plumbing inspection
- Annual electrical inspection
- 10% savings on qualifying plumbing, electrical, and backflow services
- Maximum member discount of $500 per job
- 18-month repair warranty on qualifying parts and labor
Existing Pro Maintenance Members receiving a qualifying generator plan will receive a one-year extension of their active membership instead of a duplicate membership. Membership benefits apply during the active membership term and are subject to the exclusions and limitations stated in these Terms & Conditions.
Membership Discount Limitations
The 10% Pro Maintenance Membership discount applies to qualifying plumbing, electrical, and backflow services. The maximum membership discount is $500 per job. Membership discounts do not apply to the generator maintenance plan fee itself and may not be combined with other discounts, promotions, or special pricing unless specifically authorized by Richard's Home Services.
18-Month Repair Warranty
The included Pro Maintenance Membership provides an 18-month repair warranty on qualifying parts and labor supplied and installed by Richard's Home Services. The repair warranty does not cover maintenance-plan services, customer-supplied materials, drain stoppages, quoted projects, manufacturer failures, damage caused by outside conditions, or work performed by others.
Not Included
Unless specifically identified as included in the selected plan, maintenance coverage does not include:
- Repair or replacement of the transfer switch
- Fuel supply or gas piping repairs
- Generator controller replacement
- Alternator repair or replacement
- Engine internal repairs
- Load-bank testing
- Permits or inspection fees
- Generator replacement
- Electrical work outside the covered generator
- Gas or plumbing work outside the covered generator
- Repairs caused by corrosion or salt-air exposure
- Flood or water damage
- Lightning or surge damage
- Rodent or insect damage
- Storm or impact damage
- Fuel-quality-related problems
- Damage resulting from improper operation
- Damage resulting from unauthorized service or repairs
- Repairs or services not specifically identified as included
Any additional work will be quoted separately.
Customer Responsibilities
The customer is responsible for:
- Providing safe and reasonable access to the generator
- Maintaining active utility, gas, fuel, and electrical service as required
- Maintaining an active internet, Wi-Fi, or cellular connection when Mobile Link monitoring is included
- Notifying Richard's Home Services of known hazards or unsafe conditions
- Maintaining reasonable access around the generator
- Advising Richard's Home Services of any known operational problems or recent repairs
Service may be postponed or declined if safe access or required utilities cannot be provided.
Repairs & Additional Work
If Richard's Home Services identifies a condition requiring repair, replacement, diagnostic work, additional materials, or services outside the selected maintenance plan, the customer will be notified and pricing will be provided. No additional repair or replacement work will be performed without customer authorization.
No Guarantee Against Failure
The Generac Maintenance Plan is a scheduled preventive maintenance program. It is not an insurance policy, breakdown service contract, extended equipment warranty, emergency-service agreement, or guarantee against generator failure. The maintenance plan does not extend, replace, or modify the Generac manufacturer warranty. Richard's Home Services does not guarantee that scheduled maintenance will prevent future equipment breakdown, failure, or interruption of generator operation.
Pre-Existing Conditions
Richard's Home Services is not responsible for pre-existing equipment conditions, improper installation, deterioration, manufacturer defects, concealed damage, code deficiencies, unauthorized modifications, or conditions existing before enrollment.
Hazardous or Unsafe Conditions
Richard's Home Services may suspend or decline service when unsafe or hazardous conditions exist. Additional charges may apply when specialized equipment, access, personnel, or safety measures are required.
Payment & Acceptance
Payment for the selected Generac Maintenance Plan confirms enrollment and constitutes the customer's acknowledgment and acceptance of the selected plan benefits, pricing, scope of service, exclusions, and these Terms & Conditions. Additional repairs, parts, materials, equipment, or services authorized by the customer will be invoiced separately.
Plan Changes
Richard's Home Services may adjust future maintenance-plan pricing, benefits, or available plan options. Changes will not alter the services already purchased for the customer's current active plan term unless agreed to by the customer.